Shipping policy

Shipping Policy
At [Store Name], we specialize in 100% custom made‑to‑order products. All items are handmade, printed, or crafted only after your order is placed. This policy explains production times, shipping, delivery, tracking, customs, and important terms for your order.
1. Order Production & Crafting Time
All items are custom‑produced and not pre‑made.
Production Time: 3–5 business days
This includes design processing, 3D printing / manufacturing, hand finishing, quality control, and packaging.
Production may be slightly longer during holidays or peak seasons.
2. Shipping Time & Delivery
Total delivery time = Production time + Shipping time.
Shipping time begins after your order has shipped from our facility.
Standard Shipping: 7–10 business days
Delivery times may vary due to destination, carrier delays, weather, or customs.
3. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order here: [Your Tracking Link]
Please allow 1–3 business days for the tracking information to update.
4. International Shipping, Customs & Duties
We ship worldwide.
USA & Australia: No customs duties for most small personal orders.
International (EU, UK, Canada, etc.): Orders may be subject to import taxes, VAT, or customs fees imposed by the destination country.
All customs duties and import fees are the sole responsibility of the customer.
5. Address & Order Changes
Please ensure your shipping address is correct before ordering.
Address changes are only allowed within 24 hours of placing the order.
No changes can be made once production or shipping has started.
6. Delays
We are not responsible for delays caused by weather, customs, carrier issues, holidays, or events outside our control. We will assist you in tracking your order if delays occur.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [Your Support Email] within 7 days of delivery with your order number and photos (if damaged). We will review and assist with replacement or resolution.
8. Contact Us
If you have questions about shipping, production, or tracking, please contact us:
Email: HongTubaihuo@outlook.com